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Infoware offers technical support by certified engineers on all solutions we implement. Please email support@infoware.net with your questions.
Support Incident Program
In order to guarantee a continuous quality support for your IT-related
issues, Infoware presents the Infoware Support Incident Program.
The Support Incident Program is valid for one year and renewable
after one year, or sooner if maximum Incidents have been reached.
Incidents can be related to all the products and services Infoware
is offering.
One Support Incident will be used per issue that you want to address
to Infoware's technical staff, whether by e-mail, by fax or by phone
(although e-mail is the preferred communication tool); some issues
will not be solved with just one e-mail, but it will only cost 1
Incident if it refers to the same issue. Infoware staff will be
the sole judge on whether the e-mail or phone thread will cover
just 1 issue.
Implementing the Incident Support Program guarantees you that Infoware
staff handles your technical support issues within 1 business day.
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